Terms of Service

Last updated: 20 October 2026

These terms are a contract between the business you represent and baseray for the use of the baseray service. By creating an account, starting a trial, using the API or connecting an AI assistant, you accept them on behalf of that business. If you buy a building report without an account, you accept them for yourself, or for the business you buy for, by ticking the box before you pay; section 22 sets out what applies to that purchase.

1. Who we are

In these terms, “baseray”, “we” and “us” mean the provider of the baseray service. Contact: hello@baseray.ai.

baseray is a business-to-business data service. It describes every building in Romania and Czechia and the registered businesses whose registered office is at a building’s address.

2. Definitions

• Customer or you: the business that accepts these terms, together with the people it allows to use baseray.
• Service: baseray.tech, app.baseray.tech, api.baseray.ai, the API, the MCP server and related features.
• Workspace: a customer’s shared space in the app. It holds members, lead lists, credits, the plan and API keys.
• Member: a person invited to a workspace.
• Credit: the unit used to open a building in full, export it or use other paid features.
• Outputs: data you view, open, export or receive from the service, including through the API or an AI assistant.
• API: the REST interface at api.baseray.ai/v1, used with workspace API keys.
• MCP server: the Model Context Protocol endpoint at api.baseray.ai/mcp. It lets an AI assistant you connect use baseray with your account.
• Customer Data: data you or your members put into the service, such as the names and content of lead lists and invitation emails.

3. Eligibility

Accounts, plans, credits, the API and the MCP server are for businesses. You may use them only for purposes connected with your trade, business or profession. They are not offered to consumers. Sole traders and self-employed persons may use them for their business.

Building reports bought without an account (section 22) are offered to anyone, consumers included.

The person who accepts these terms on behalf of a business confirms that they have authority to bind it.

4. Accounts, workspaces and security

• Give accurate information and keep it up to date.
• Keep passwords and API keys secret. Do not share accounts. An API key is shown once; store it safely and revoke it at once if it is exposed.
• We recommend two-factor authentication for every member.
• You are responsible for everything done in your workspace: by members, with your API keys and by AI assistants connected to accounts in your workspace.
• Workspace admins decide who is a member and with which role. Remove people who should no longer have access.
• Tell us at once at hello@baseray.ai if you suspect unauthorised access.

5. Plans, trial, credits and billing

5.1 Plans

Yearly billing costs 20% less than paying monthly. Prices exclude VAT. The prices, credits and features shown on our pricing page and at checkout when you order are the ones that apply, and they prevail over this table.

5.2 Free trial

Every plan starts with a 7-day free trial with up to 50 credits; there is no free plan. A card is needed to start the trial. Each workspace can have one trial. Unless you cancel before the trial ends, the paid plan starts automatically and your card is charged.

5.3 Credits

• One credit opens one building in full or exports one building. The building then stays open for your workspace for 365 days, and opening or exporting it again in that time uses no credit.
• Some other features also use credits. The pricing page and the app show what each action costs before you use it.
• When you register, the workspace created for you receives 5 welcome credits, once, with no card and no plan. They are valid for 30 days from registration and then expire. Each person receives them only once; workspaces created later and people who join a workspace by invitation do not receive them. Welcome credits are not a plan and do not renew.
• Plan credits reset every month, also on yearly plans, at the start of each monthly period of the subscription. Unused credits do not roll over.
• You can buy extra credits on the billing page at the price shown there, with or without a plan. They are valid for 12 months from payment.
• If you turn on auto-reload, you authorise us to charge your saved card automatically, without asking each time, whenever fewer credits are left than the threshold you set, for the credits needed to reach the balance you set, at the price shown on the billing page and up to the monthly limit you set, if any. If a charge fails, auto-reload is turned off and we tell you by email. You can turn auto-reload off at any time on the billing page.
• Plan credits are used first, then welcome and bought credits, those that expire soonest first.
• Credits belong to the workspace. They cannot be transferred and have no cash value.

5.4 Billing and renewal

Stripe processes all payments. Subscriptions renew automatically at the end of each billing period (monthly or yearly) at the price then in force, until you cancel. You authorise us to charge your payment method for each period. Invoices are issued electronically. If a payment fails, we may retry it. Features that use credits are suspended until the payment succeeds.

5.5 Cancellation and refunds

You can cancel at any time in your settings. Cancellation takes effect at the end of the current paid period, and you keep access until then. We do not refund partial periods or unused credits, except where the law requires it.

5.6 Price changes

We may change our prices. We will tell you by email or in the app at least 30 days in advance. New prices apply from your first renewal after the notice period. If you do not agree, cancel before that renewal.

5.7 Taxes

Prices exclude VAT and other taxes, which we add where they apply. If the reverse charge mechanism applies to you (for example, you are a VAT-registered business in another EU member state and give us a valid VAT number), we invoice without VAT and you account for it yourself. You are responsible for the tax details you give us.

6. The API and the MCP server

• The API allows 60 requests per minute per key and 5,000 requests per day per workspace, unless your plan states otherwise. Actions through the API use credits in the same way as in the app.
• We may change the API. For changes that break existing integrations we will give reasonable notice where we can.
• The MCP server uses OAuth sign-in. A connected assistant acts with your account, with your permissions and your workspace’s credits.

7. Acceptable use

You must not:

• resell, sublicense, publish or redistribute the dataset or a substantial part of it, or use outputs to build or feed a competing database or service;
• scrape the service, or bypass rate limits, credits, access controls or plan limits, including by using several accounts, workspaces or trials;
• use baseray for profiling or discrimination that the law prohibits;
• contact businesses or sole traders in breach of the GDPR or of the direct-marketing laws of their country (you are an independent controller for your own outreach), for example:
  • Romania: Law No. 506/2004;
  • Czechia: Act No. 480/2004 Coll.;
  • Denmark: section 10 of the Marketing Practices Act (markedsføringsloven), section 19 of the CVR Act (CVR-loven) and the Robinson list (Robinsonlisten);
• use for direct marketing a business that a public register protects from advertising, such as a Danish business marked reklamebeskyttet in the Central Business Register (CVR), or pass on its data without marking it as protected;
• use baseray to identify, locate, track or harass private individuals;
• test, probe or attack the security of the service without our written permission;
• disrupt the service, upload malicious code or overload our systems;
• use the service in breach of any law or third-party right.

Our acceptable use policy explains these rules in more detail. We may investigate suspected misuse and act under section 14.

8. Data and accuracy

• Figures in baseray are measured, stated in a register, or estimated, and they are marked as such. Estimates come from models and carry error.
• A registered office shows where a business is registered. It does not mean the business occupies the building or holds title to it.
• Our data comes from public registers and open data. It may be incomplete, out of date or wrong. We update it regularly but cannot guarantee it.
• Solar panel checks carry the date of the check. The building may have changed since.
• baseray is not a survey, valuation, energy audit or structural assessment, and it is not legal, financial or engineering advice. Check the facts yourself before decisions with significant consequences.
• Outputs are provided “as is” and “as available”.
• Please report errors to hello@baseray.ai.

9. Licence to use outputs

While your subscription is active, and subject to these terms and payment of fees, we grant you a non-exclusive, non-transferable licence, without the right to sublicense, to use outputs for your internal business purposes within the limits of your plan.

You may:

• share outputs with your employees and with contractors who work for you under confidentiality duties;
• use individual records in your own business work, for example in your CRM, proposals or reports to your clients, as long as this does not amount to redistributing the dataset;
• keep outputs you exported before your subscription ended, for your internal records, subject to section 7 and the law.

10. Open-data licences and attribution

Some data in the service is derived from sources published under open-data licences. Some of these licences require attribution or set conditions for databases derived from the data. Where an export or API output needs an attribution notice or licence terms, we include them, and you must keep them when you use or share that output. Attributions required by open-data licences are provided in exports and API outputs and on request at privacy@baseray.ai. For that data, those licence terms prevail over these terms where they conflict.

11. Intellectual property

We and our licensors hold all rights in the service, including the software, the compiled database and database rights, models, estimates, design and brand. Apart from the licence in section 9, nothing in these terms transfers any right to you. If you send us feedback, we may use it freely and without obligation.

12. Customer Data and data protection

You keep all rights in your Customer Data. You allow us to host and process it to provide the service.

For personal data contained in Customer Data, we act as your processor under Article 28 GDPR. Our data processing addendum sets out how, and forms part of these terms. A copy signed by both parties is available on request at hello@baseray.ai. Our Privacy Policy explains how we handle personal data as a controller.

You are responsible for having a lawful basis for the Customer Data you put into the service and for how you use outputs.

13. AI assistants connected through MCP

You choose which AI assistant to connect. It acts with your account, can use your workspace’s credits and receives the data it fetches. Its provider’s terms and privacy policy apply to it. We are not responsible for what the assistant does, for the answers it gives or for how its provider handles data. An assistant may misstate our data; check important facts in the app. You can disconnect an assistant at any time in your settings.

14. Suspension and termination

• You can stop using baseray at any time and delete your account or workspace in your settings.
• We may suspend or restrict access immediately if you breach section 7, do not pay, create a security risk, or if the law requires it. We will tell you why unless the law or security prevents it, and restore access once the issue is resolved.
• We may terminate these terms if you commit a material breach and do not remedy it within 14 days of our notice, or immediately for a serious or repeated breach.
• We may discontinue the service with at least 30 days’ notice. We will then refund prepaid fees for the unused period.
• On termination the licence ends, unused credits lapse and your data is deleted as described in our Privacy Policy. Export what you need before you leave.
• Sections 7, 9 (exported outputs), 11 and 15 to 21 survive termination.

15. Warranties

We provide the service with reasonable skill and care. To the extent the law allows, we give no other warranties, express or implied, including on accuracy, completeness, fitness for a particular purpose or uninterrupted availability.

16. Limitation of liability

• Our total liability for all claims arising from or in connection with these terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim, but not less than EUR 100.
• We are not liable for indirect or consequential loss, loss of profit, revenue, business or goodwill, loss of data (beyond restoring it from our backups), or for decisions you make based on outputs.
• These limits do not apply where the law does not allow liability to be limited, including for damage caused intentionally or through gross negligence, and for death or personal injury.

17. Indemnity

You will indemnify us against third-party claims, fines and reasonable costs that arise from your breach of section 7, your outreach to businesses or individuals, your Customer Data, or your use of outputs contrary to the law.

18. Confidentiality

Each party keeps the other’s non-public information confidential and uses it only for these terms. This does not apply to information that is public, that the receiving party already knew or developed independently, or that must be disclosed by law. Your Customer Data, lead lists and API keys are your confidential information. Our non-public pricing, product plans and security information are ours. This duty lasts during the contract and for three years after it, and for trade secrets as long as they remain secret.

19. Changes to the service and to these terms

We improve baseray continuously and may change features. We will not materially reduce the core features of a paid plan during a period you have already paid for.

We may change these terms. For material changes we will tell you by email or in the app at least 30 days before they take effect. If you continue to use baseray after that date, the new terms apply. If you do not agree, cancel before that date. Changes required by law may take effect sooner.

20. Governing law and disputes

These terms are governed by Romanian law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The courts of Bucharest, Romania have exclusive jurisdiction. Before going to court, each party will try in good faith for 30 days to resolve the dispute, starting with a written notice to the other.

21. General

• These terms, the Privacy Policy, the Data Processing Addendum, the Acceptable Use Policy and the details of your order form the whole agreement between us.
• You may not assign this agreement without our consent. We may assign it to an affiliate or a successor of our business and will tell you.
• If a provision is invalid, the rest stays in force. Not enforcing a right is not a waiver of it.
• Neither party is liable for delays caused by events beyond its reasonable control.
• We send notices to the email address of your account. You send notices to hello@baseray.ai.
• These terms are available in English, Romanian, Czech and Danish. If the versions differ, the English version prevails.

22. Building reports bought without an account

22.1 What you buy

On the public page of a building on baseray.tech you can buy a report on that building without an account. Anyone may buy one, consumers included. The report is the full report on that building that the app gives a subscriber; which sections it has depends on what the records hold for the building. It is digital content bought once: no account, plan or credits are involved, and nothing renews. The seller is the provider of baseray named in our legal notice, with its registered office and registration numbers.

22.2 Price and payment

The price shown on the building’s page and at checkout is the total you pay (currently EUR 4.99 on pages in English, CZK 119 in Czech, DKK 37 in Danish and RON 24.99 in Romanian), including any taxes; nothing is added to it. You pay it once, when you order, through Stripe, and you receive a receipt by email. Section 5 does not apply to reports.

22.3 Delivery and access

The report is delivered at once after payment, at a private link: a web page with the report, from which you can download it as a PDF. We show the link after payment and email it to the address you give at checkout. The link works for 12 months from payment; download the PDF to keep the report after that. Anyone who has the link can open the report, so share it only with people you want to see it.

22.4 Right of withdrawal

A consumer in the European Union normally has 14 days to withdraw from a contract made online. A report is digital content not supplied on a tangible medium. Before you pay, you expressly ask us to deliver it at once, within the withdrawal period, and you acknowledge that you lose your right of withdrawal once it is delivered (Article 16(m) of Directive 2011/83/EU and the national laws that transpose it). You give this request and acknowledgement by ticking the box on the payment page before you pay; a report cannot be bought without it. We confirm them in the email with the link.

22.5 If something goes wrong

If the report cannot be delivered, or it shows a building other than the one you bought, write to hello@baseray.ai and we refund the price. This does not limit the rights the law gives you if the report does not conform to this contract.

22.6 What the report shows

The report shows what public registers, open data and our models hold for the building when you open or download it. Section 8 applies: figures are measured, stated in a register or estimated, and marked as such; the data may be incomplete, out of date or wrong; and a report is not a survey, valuation, energy audit or structural assessment.

22.7 Using the report

You may keep the report, print it and share it with people you deal with about the building. You may not resell reports, publish them in bulk or use them to build or feed a database or service (section 7).

22.8 The rest of these terms

Of the other sections, sections 1, 7, 8, 10, 11, 15, 16, 20 and 21 also apply to reports, as this section adapts them; the others concern accounts and do not. We write to you at the email address you gave at checkout.

If you buy as a consumer:

• nothing in sections 15 and 16 limits the rights that the law gives you as a consumer and that cannot be excluded, including the legal guarantee that digital content conforms to the contract;
• the choice of Romanian law in section 20 does not deprive you of the protection of the mandatory rules of the country where you live;
• you may bring proceedings in the courts of the country where you live or in Romania, and we may bring proceedings against you only in the courts of the country where you live; the exclusive jurisdiction and the 30-day negotiation in section 20 do not apply to you;
• if the language versions of these terms differ, the version in the language of the page where you bought prevails;
• you can also turn to a consumer protection authority; in Romania, where we are established, the National Authority for Consumer Protection (ANPC, anpc.ro).

23. Contact

• General and contract questions: hello@baseray.ai
• Privacy: privacy@baseray.ai